Updates

Release notes, site changes, and new drops. If something new lands on Pulse Train, it shows up here first.

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Recent

The latest additions and changes, with links where relevant.

GPT Halo ITSM Reporting Analyst. Now live

A reporting-focused assistant for Halo ITSM. SQL writing & debugging, report requirements, dashboards, and scheduled report setup.

Open in ChatGPT View GPT catalogue → Related: Halo SQL patterns →
HALO Halo SQL library expanded

Added more operational reporting queries: resolved / reopened behaviour, first-time fix style view, SLA status, ticket ageing, and “opened this month (still open)”.

Open Halo SQL →
HALO Runbooks & automation page live

Downloadable Halo runbooks plus JSON examples for safer custom-table handling and scheduled role sync.

Open Integrations & Automation →
SITE More updates coming soon As new pages and drops land

Quick links

If you’re looking for something specific.

GPTs

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Halo code

SQL patterns, reporting helpers, and Halo-focused snippets.

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ServiceNow code

Client scripts, patterns, examples, and practical build notes.

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